Privacy Policy
Handyman Technology and its subsidiaries (“we”, “us”, “our”, “Handyman Smart Home”, “Handyman”) are committed to protecting your privacy. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, and handling of Personal Data, which is processed through your use of the following services, products, and related mobile applications (collectively, the “Products”):
- Handyman Smart Home Mobile Application
In this Privacy Policy, “Personal Data” refers to any information that can be used to identify an individual, either from that information alone or in combination with other data we have access to about that individual. “Smart Devices” refers to nonstandard computing devices, such as smart home appliances, smart wearable devices, and smart air cleaning devices, which can wirelessly connect to a network. “Apps” refers to mobile applications developed by Handyman Technology, allowing users to control Smart Devices remotely and connect to the supplier IoT platform.
What Personal Data Do We Collect?
To provide our services, we collect the Personal Data required to deliver those services. If you choose not to provide this data, we may not be able to offer our products or services.
1. Information You Voluntarily Provide Us:
- Account or Profile Data: When registering an account, we may collect your name, email address, phone number, username, and login credentials. Additionally, we may collect details such as your nickname, profile picture, country code, language preference, and time zone during your interaction with our Products.
- Feedback: If you use feedback or suggestion features within our Products, we will collect your email address, mobile number, and feedback content to address issues and resolve device failures promptly.
2. Information We Collect Automatically:
- Device Information: We automatically collect information such as your device’s MAC address, IP address, wireless connection details, operating system version, app version, push notification ID, and mobile network details when interacting with our Products.
- Usage Data: We gather usage data such as visits, clicks, downloads, and messages sent or received during your use of our website and services.
- Log Information: When you use our app, system and exception logs may be uploaded.
- Location Information: We may collect real-time precise or non-precise geolocation data when using specific Products like the Handyman Smart Robot Vacuum Cleaner & Mop.
3. Smart Devices Related Information:
- Basic Device Information: When connecting your Smart Device with our Products, we may collect basic data like device name, ID, online status, activation time, firmware version, and update history.
- Information from Smart Devices: Depending on the Smart Device, we may collect different types of data. For example, a Smart Video Doorbell may report captured images or videos, while a Motion Sensor may report its current status and history.
This information is crucial to detect and prevent unauthorized or fraudulent use of our Services.
Purposes and Legal Basis for Processing Personal Data
We process your Personal Data for the following purposes:
- Providing Services: We use your account, profile data, device information, usage data, and Smart Device information to deliver the Products and Services you request. This is necessary for fulfilling our contractual obligations under the Terms of Use.
- Improving Services: We process device information, usage data, and Smart Device information to ensure the functionality, security, and improvement of our Products. The legal basis for this processing is our contractual obligation under the Terms of Use.
- Non-Marketing Communication: We process your Personal Data to send essential information regarding services, terms, policies, and other administrative updates. You cannot opt-out of receiving such communications because they are important for service delivery.
- Marketing Communication: With your consent, we may use your Personal Data to send marketing or promotional materials about our Products and Services. You can opt-out of these communications at any time.
- Personalization: We may use your account, profile data, and usage data to tailor your experience, offering personalized product recommendations and displaying relevant advertisements. This processing is based on your consent.
- Legal Compliance: We may use your data to comply with legal obligations, respond to government requests, or detect and prevent fraud and unauthorized access to our services. Violations may result in account termination without notice.
Who Do We Share Personal Data With?
We only share your Personal Data as described below:
- Service Providers: We share data with third-party service providers who support us with website hosting, data analysis, payment processing, IT services, customer support, and email delivery.
- Business Partners: We may share data with business partners who supply the Smart Devices or networks through which you access our Products.
- Corporate Transfers: In the event of a merger, sale, joint venture, or reorganization, we may transfer your data to relevant third parties. You will be notified of any such changes.
- Legal and Government Authorities: We may share data when required to comply with laws, enforce our terms, protect our operations, or respond to legal requests.
- Affiliates: We may share data with our affiliates for business purposes.
Except for the above scenarios, we will not share your Personal Data without your consent.
International Transfers of Personal Data
We may transfer, store, and process your Personal Data in countries other than where you reside. The laws of these countries may differ from your home country’s data protection laws.
Your Rights Regarding Personal Data
You have the following rights:
- Request access to your Personal Data.
- Request correction of inaccurate or incomplete Personal Data.
- Request deletion of your Personal Data.
- Request restrictions on the processing of your Personal Data.
- Object to the processing of your Personal Data.
- Request the transfer of your Personal Data to yourself or a third party.
You may exercise these rights through the “App Access Management Settings” or by contacting us. We may require verification of your identity for security purposes.
Security
We implement commercially reasonable measures to protect your Personal Data. These measures include access controls, encryption, and regular security audits. However, we ask that you also take steps to safeguard your account, such as using unique passwords and notifying us of any suspicious activity.
Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once the retention period expires, we will securely delete or anonymize your data.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. If we make material changes, we will notify you via email or within the mobile application.
Contact Us
If you have any questions or concerns regarding our Privacy Policy or data practices, please contact us at:
Email: faisalawan.ae@gmail.com
Contact: +971 52 476 9814